At JUDY, we offer domestic ground shipping for all our products in the continental US. Orders shipped through ground usually take between 5-7 business days to deliver once processed. On select products, customers may choose an expedited shipping service. Currently, we ship only to the contiguous United States. At the moment we cannot ship to Alaska, Hawaii, PR, and Guam, nor to international countries, including Canada.
Questions? Check out our FAQ page for more information, chat with us or email us at firstname.lastname@example.org or text us at +1 (833) 243-6380.
Lost or Stolen Packages Policy
Part of being a JUDY is being prepared for anything, and protecting your shipment is no different. That is why we highly recommend all customers purchase Route Package Protection as part of their JUDY Purchase. Once your order leaves our Warehouse it is in the care of FedEx and subject to their policies regarding lost packages and claims which can be viewed here. If Route Package Protection is not purchased, JUDY is not liable or responsible for any lost packages and will not be able to replace the lost items. To avoid this situation, we HIGHLY recommend protecting your purchase. In the event that your order is lost, damaged, or stolen, you simply submit a claim to Route. Most claims are resolved within 24 hours. Route will send you a replacement product if your claim is successful.
If you think that your package went missing in transit or was mis-delivered, our Customer Experience Team will gladly assist you. Please send an email to email@example.com with your order information and we will do our best to make this right.